acv77 Privacy Policy
Your privacy matters to us. This Privacy Policy explains how acv77 collects, processes, stores, and protects your personal data when you use our casino and sports betting platform. We are committed to handling your information with full transparency and care.
Our Privacy Principles
Six core commitments that shape how acv77 handles every piece of data you share with us.
Full Transparency
ac v77 is open about what data we collect, why we collect it, and how long we retain it. You will never find hidden clauses or vague language in our data practices — we explain everything in plain English.
Data Minimisation
We collect only the personal information that is strictly necessary for account registration, KYC verification, payment processing, and service delivery. We do not gather data for data's sake.
Bank-Grade Security
All data transmitted between your device and acv77 servers is protected by SSL/TLS encryption. Account data is stored on secure servers with restricted access controls and regular security audits.
Your Rights Respected
You have the right to access, correct, and request deletion of your personal data at any time. acv77 will respond to all data rights requests within a reasonable timeframe and without undue obstruction.
No Unauthorised Sharing
acv77 does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with authorised service partners who are contractually bound to protect it under strict confidentiality obligations.
Defined Retention Periods
Personal data is not kept indefinitely. acv77 maintains clear retention schedules and deletes or anonymises data once the purpose for which it was collected has been fulfilled, subject to legal obligations.
Table of Contents
1 Introduction
This Privacy Policy ("Policy") describes how acv77 ("acv77", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data in connection with the acv77 online casino and sports betting platform available at acv77.io (the "Platform").
By registering for an account, accessing, or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must refrain from using the Platform.
Important: This Privacy Policy should be read in conjunction with acv77's Terms and Conditions, which are available at /terms-conditions. Together, these documents govern your relationship with the acv77 Platform.
acv77 is committed to protecting the privacy of all users of the Platform, including players located across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and elsewhere. We handle all personal data with care, transparency, and in accordance with sound data protection practices.
2 Who We Are
acv77 operates the online gaming platform accessible at acv77.io, offering casino games, live dealer tables, and sports betting services to players in the Bangladesh market. For the purposes of this Policy, acv77 is the data controller responsible for your personal data — meaning we determine the purposes for which your data is processed and the manner in which it is processed.
If you have any questions about how acv77 handles your data or wish to exercise any of your privacy rights as described in this Policy, you can contact our dedicated data support team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
3 Data We Collect
acv77 collects and processes the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number, photograph | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account communication, support, marketing (with consent) |
| Financial Data | Payment method details (bKash number, Nagad account, bank account), deposit and withdrawal history, transaction amounts | Payment processing, anti-money laundering (AML) compliance |
| Account Data | Username, password (hashed), account balance, bonus balance, betting history, game session records | Service delivery, dispute resolution, responsible gaming |
| Technical Data | IP address, browser type and version, device type, operating system, time zone, session duration | Platform security, fraud detection, analytics |
| Usage Data | Pages visited, games played, features used, click patterns, search queries on the Platform | Service improvement, personalisation, responsible gaming monitoring |
| Communications Data | Customer support chat transcripts, email correspondence, feedback submissions | Support, quality assurance, dispute resolution |
acv77 does not intentionally collect special categories of sensitive personal data (such as health data, racial or ethnic origin, political opinions, or religious beliefs). If you voluntarily disclose such information in communications with our support team, it will be handled with the utmost care and used only for the purpose for which it was provided.
4 How We Collect Data
acv77 collects personal data through the following channels:
- Direct interactions: When you create an account, complete the KYC verification process, make deposits or withdrawals, contact customer support, or respond to surveys and promotions.
- Automated technologies: As you navigate and interact with the Platform, we automatically collect technical and usage data using cookies, server logs, pixel tags, and similar tracking technologies. See Section 10 for more details on our use of cookies.
- Third-party sources: We may receive data about you from identity verification partners (for KYC), payment processors (such as bKash, Nagad, Rocket, Upay), fraud prevention services, and analytics providers. This data is used to supplement or verify information you have provided directly.
- Game providers: Our third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may share game session data with us to facilitate dispute resolution and ensure the integrity of game outcomes.
5 Purpose and Legal Basis for Processing
acv77 processes your personal data only where we have a lawful basis to do so. The following table sets out our primary processing purposes and the corresponding legal basis for each:
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Performance of a contract |
| Verifying your identity and age (KYC) | Legal obligation / legitimate interests |
| Processing deposits and withdrawals | Performance of a contract |
| Detecting and preventing fraud and money laundering | Legal obligation / legitimate interests |
| Providing customer support | Performance of a contract / legitimate interests |
| Sending promotional communications and bonus offers | Consent (opt-in) |
| Monitoring for responsible gaming concerns | Legitimate interests / legal obligation |
| Improving Platform performance and user experience | Legitimate interests |
| Complying with applicable legal and regulatory obligations | Legal obligation |
Where acv77 relies on your consent as the legal basis for processing (for example, sending promotional emails or SMS notifications about bonus offers and cricket betting promotions), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6 Data Sharing and Third Parties
acv77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data with the following categories of third parties in connection with the delivery of Platform services:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, as necessary to process your deposits and withdrawals.
- KYC and identity verification partners: Third-party verification services used to confirm your identity and age in accordance with our KYC policy.
- Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios, to the extent necessary to deliver their games through the Platform.
- Fraud prevention and security services: Providers of fraud detection software, cyber-security tools, and risk management systems that help protect the Platform and its users.
- Analytics providers: Web analytics tools that help acv77 understand how the Platform is used, in order to improve the experience for all users. Data shared with analytics providers is anonymised or aggregated wherever possible.
- Legal and regulatory authorities: Government agencies, law enforcement bodies, and regulators, where acv77 is legally required to disclose data, for example in response to a lawful court order, regulatory investigation, or anti-money laundering inquiry.
- Successor entities: In the event of a merger, acquisition, or sale of all or part of acv77's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
Third-party contracts: All third parties with whom acv77 shares personal data are required to process that data in accordance with applicable data protection standards and are bound by contractual obligations of confidentiality. acv77 does not permit third parties to use your data for their own independent purposes.
7 Data Retention
acv77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following general retention principles apply:
- Account data: Retained for the duration of your active account and for a period of up to 5 years following account closure, to comply with anti-money laundering record-keeping requirements and to facilitate the resolution of any post-closure disputes.
- KYC documents: Retained for a minimum of 5 years from the date of submission, in accordance with financial compliance standards applicable to gaming and payment operations.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction.
- Customer support communications: Retained for up to 3 years from the date of the interaction, or longer if the communication relates to an ongoing dispute or investigation.
- Marketing consent records: Retained for as long as your marketing consent is active, and for 2 years following withdrawal of consent, to demonstrate compliance.
- Technical and usage logs: Typically retained for 12 months on a rolling basis, after which they are aggregated and anonymised for analytics purposes.
When personal data is no longer required, acv77 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for statistical analysis and Platform improvement purposes.
8 Data Security
acv77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption: All data transmitted between your device and the acv77 Platform is encrypted using industry-standard SSL/TLS protocols.
- Password hashing: Account passwords are never stored in plain text. They are hashed using a strong cryptographic algorithm so that even acv77's own staff cannot read your password.
- Access controls: Access to personal data within acv77's internal systems is restricted on a strict need-to-know basis. Staff members can only access the data necessary to perform their role.
- Two-factor authentication (2FA): acv77 supports 2FA for all user accounts and strongly recommends that all users enable this feature to provide an additional layer of protection.
- Regular security audits: acv77 conducts periodic reviews of its security infrastructure and data handling practices to identify and address potential vulnerabilities.
- Incident response: In the event of a data security breach that is likely to result in a risk to your rights and freedoms, acv77 will notify affected users promptly via their registered email address and take immediate remedial action.
While acv77 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system can be guaranteed to be 100% secure. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
9 Your Privacy Rights
As a user of the acv77 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request".
- Right of Access: You have the right to request a copy of the personal data acv77 holds about you. We will provide this in a commonly used electronic format within a reasonable timeframe.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings.
- Right to Erasure: You may request that acv77 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent. Please note that this right is subject to legal retention obligations; acv77 may be required to retain certain data for compliance purposes even after a deletion request.
- Right to Restriction of Processing: You have the right to request that acv77 restrict the processing of your personal data in certain situations, such as where you dispute the accuracy of the data or object to processing based on legitimate interests.
- Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
- Right to Object: You have the right to object to acv77 processing your personal data where that processing is based on legitimate interests or is used for direct marketing purposes. Where you object to direct marketing, acv77 will cease processing for that purpose immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw marketing consent, you may click the "unsubscribe" link in any marketing email or contact support directly.
acv77 will respond to all valid privacy rights requests within a reasonable period. In some cases, we may need to verify your identity before processing a request, to ensure that data is not disclosed to or altered by an unauthorised person.
10 Cookies and Tracking Technologies
acv77 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the Platform to recognise your device and remember certain information about your preferences and activity.
The following types of cookies are used on the acv77 Platform:
- Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security. You cannot opt out of strictly necessary cookies without disabling essential Platform functionality.
- Functional Cookies: These cookies remember your preferences (such as language settings and preferred payment methods) to provide a more personalised experience. Disabling them may affect your user experience.
- Analytics Cookies: These cookies collect anonymised data about how users interact with the Platform — which pages are visited most, where users click, and how long sessions last. This data helps acv77 improve the Platform over time. acv77 uses industry-standard analytics tools for this purpose.
- Marketing and Targeting Cookies: With your consent, acv77 may use cookies to deliver relevant promotional content and personalised offers based on your activity on the Platform. These cookies may also be used to measure the effectiveness of promotional campaigns.
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is placed. Please note that disabling certain cookies may impact the functionality and user experience of the acv77 Platform.
Third-party cookies: Some cookies on the Platform are set by third-party providers (such as game studios and analytics partners). acv77 does not control these cookies directly. Please refer to the relevant third party's privacy policy for more information about how they use cookie data.
11 Children and Minors
The acv77 Platform is strictly intended for adults aged 21 and above. acv77 does not knowingly collect personal data from individuals under the age of 21. If acv77 becomes aware that it has inadvertently collected data from a minor, that data will be deleted promptly and the associated account will be permanently closed.
If you are a parent or guardian and believe that your child has registered on the acv77 Platform, please contact us immediately at [email protected]. We take underage access extremely seriously and will act swiftly to investigate and resolve any such report.
acv77 uses age verification procedures during the registration and KYC process to confirm that all account holders meet the minimum age requirement. These procedures include documentary identity verification using government-issued identification (such as a National Identity Card or passport issued in Bangladesh).
12 Changes to This Privacy Policy
acv77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to the Platform. When material changes are made, we will notify registered users via their registered email address or through a prominent notice displayed on the Platform.
The date of the most recent update is displayed at the top of this Policy. We encourage you to review this Policy periodically to stay informed about how acv77 protects your data. Continued use of the Platform after the publication of an updated Policy constitutes your acceptance of the changes.
If you disagree with any changes to this Policy, you should stop using the Platform and contact us to request account closure, as described in the acv77 Terms and Conditions available at /terms-conditions.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way acv77 handles your personal data, please reach out to us using the contact details below. Our privacy support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
- Email: [email protected]
- Platform: acv77.io
- Subject Line (for privacy enquiries): "Privacy Rights Request" or "Privacy Policy Enquiry"
- Response Time: Within 5 business days for privacy-related requests
Governing Language: This Privacy Policy is written in English. In the event of any conflict between the English-language version and any translated version, the English-language version shall prevail.
Questions About Your Data?
Our support team is available 24/7 to address privacy concerns. You can also explore our full legal documents or head back to the acv77 Casino to enjoy our 500+ certified games.